Customer Service Assistant jobs in the UK pay about £13.59 an hour, or about £22,255 a year. If you’re looking for a job that pays well and gives you a sense of purpose, this is it. You’ll need one to two years of training, and you won’t be able to do these jobs from home. The job is ideal for people who really want to help others and advance their careers.
Details of Customer Service Assistant Job in UK:
- Country: UK
- Position: Customer Service Assistant
- Salary: £13.59 per hour (~£22,255 annually + £1,525 bonus on average)
- Experience: 1-2 years
- Visa Sponsorship: Yes
Skills and Qualifications:
A customer service assistant is the first person a business greets and talks to, making sure customers feel important and heard. Important needs are:
- Excellent connection in writing and speaking
- Having the ability to carefully listen and meet client needs
- Know how to use computers, including CRM tools
- Strong problem-solving skills and the ability to stay calm under pressure
- Looking professional and being able to speak and write English well
- A high school diploma is required, but a college degree is recommended.
- 2 years of work in an office or administrative role
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Duties and responsibilities:
- Take care of client questions and give them correct help
- Deal with complaints and solve problems in a professional way.
- Keep CRM files up to date and client records
- Make sure that transactions go smoothly and that goods and services are available.
- Sort papers, files, and letters into groups.
- Always follow the rules and practices of the company.
Benefits:
- Flexible work environment: Gain experience across multiple tasks
- Entry-level opportunities: Perfect for those starting their career
- Learning opportunities: Understand office operations, communication, and organizational structures
- Professional growth: Build transferable skills like client service, time management, and administration
- Networking: Connect with colleagues across departments for career advancement
Types of Customer Service Assistant Jobs in UK (2025)
1. Entry-Level Customer Service:
- National Average Salary: £13.00–£14.00 per hour
- Primary Duties: Assist customers with inquiries and complaints and provide information.
- Experience Required: 0–2 years; ideal for freshers starting their career.
2. Remote Customer Service:
- National Average Salary: £12.50–£14.50 per hour
- Primary Duties: Handle customer queries via phone, email, and chat from home.
- Experience Required: 1–2 years of remote support or customer service experience.
3. Office Jobs for Customer Service:
- National Average Salary: £13.50 per hour
- Primary Duties: Manage CRM databases, process transactions, and provide in-person assistance.
- Experience Required: 1–3 years in office-based customer service or administrative roles.
4. Frontline Customer Service:
- National Average Salary: £13.59 per hour (~£22,255 annually)
- Primary Duties: Be the first point of contact, resolve complaints, and ensure customer satisfaction.
- Experience Required: 1–2 years interacting directly with customers in retail, hospitality, or call centers.
Salary:
In the United Kingdom, the average annual compensation for a Client Benefit Agent is £22,255. The typical additional financial compensation for a Customer Benefit Agent in the United Kingdom is £1,525, with a range of £603 to £3,857.
Application Process:
You can apply directly to companies through their websites or official job boards. The company gives you a Certificate of Sponsorship once you’ve been chosen, and then you can apply for a UK Skilled Worker visa.
Conclusion:
Customer Service Assistant jobs in the UK offer good pay, room for advancement, and the chance to get a visa sponsored. You can build a rewarding job helping people every day if you have the right skills, paperwork, and hard work. Don’t miss this chance to begin your journey toward a job that takes you around the world and helps you learn and grow.
Frequently Asked Questions:
Is customer service in demand in the UK?
Yes, there is a considerable demand for high-paying customer service careers
Can I get a Customer Service Assistant job in the UK with visa sponsorship?
It is possible, but less common. Customer service roles are generally considered low-skilled under the UK’s immigration rules, and most employers do not sponsor visas for such positions unless there is a shortage in specific sectors (like healthcare or specialized tech support).
What does a Customer Service Assistant do in the UK?
A Customer Service Assistant helps customers by answering queries, resolving complaints, processing transactions, and ensuring a positive service experience. These roles exist across various sectors including retail, hospitality, banking, telecoms, and e-commerce.